“ With over 20 years of sales management experience, including several years managing a telemarketing agency, Simon boasts an exceptional track record in all aspects of telemarketing. Simon provides telemarketing training that delivers real results, based on real world experience.”
The Telemarketing Training workshop covers the key steps in the telemarketing process, from planning the campaign and pre-call preparation, to navigating past gatekeepers, engaging the decision-maker and arranging qualified sales meetings.
This workshop can be delivered as a group session or as a series of 1-2-1 mentoring sessions. The content can be tailored to meet the specific training objectives and experience of the delegates.
Tutorials, group discussion and role-play will present and reinforce the most important skills, including:
Planning a campaign
Overcoming call reluctance
What not to say!
The buying centre
To script or not to script
Gatekeepers – friend or foe?
Opening the call
Questions and conversation starters
Intercepting and handling objections
“Since attending Simon’s telemarketing training course our qualified appointment rate has increased by over 400%! Simon’s courses are practical, fun and full of real world experience and advice”
George Hoar, Sales Manager, Bonasystems,
“Don’t be scared of picking up the phone, be scared of your competitor doing it before you.”