Telesales Training & Inside Sales Training
With over 26 years of sales management experience, including several years managing a telemarketing agency, Simon boasts an exceptional track record in all aspects of telesales, telemarketing and inside sales. Simon provides training that delivers real results, based on real-world experience.
This workshop covers the key steps in the telemarketing process, from planning the campaign and pre-call preparation, to navigating past gatekeepers, engaging the decision-maker and arranging qualified sales meetings / selling over the phone.
This workshop can be delivered as a group session or as a series of 1-2-1 coaching sessions. The content can be tailored to meet the specific training objectives and experience of the delegates.
Tutorials, group discussion and role-play will present and reinforce the most important skills, including:
Planning a campaign
Overcoming call reluctance
Building rapport quickly
What not to say!
To script or not to script
Pre-call preparation
Gatekeepers – the 3-step process that works!
Opening the call - delivering value
Questions and conversation starters
Qualifying opportunities
Intercepting and handling objections
Closing naturally without sounding 'salesy'
“Since attending Simon’s telemarketing training course our qualified appointment rate has increased by over 400%! Simon’s courses are practical, fun and full of real world experience and advice”
George Hoar - Sales Manager, Bonasystems,
Hemel Hempstead
“Don't be scared of picking up the
phone, be scared of your
competitors doing it before you”
Author - Anon
READY TO TALK?
Call Simon on 01933 311980 or email results@sw-bd.co.uk