Telesales Training & Inside Sales Training
With over 20 years of sales management experience, including several years managing a telemarketing agency, Simon boasts an exceptional track record in all aspects of telesales, telemarketing and inside sales. Simon provides training that delivers real results, based on real-world experience.
This workshop covers the key steps in the telemarketing process, from planning the campaign and pre-call preparation, to navigating past gatekeepers, engaging the decision-maker and arranging qualified sales meetings / selling over the phone.
This workshop can be delivered as a group session or as a series of 1-2-1 coaching sessions. The content can be tailored to meet the specific training objectives and experience of the delegates.
Tutorials, group discussion and role-play will present and reinforce the most important skills, including:
Planning a campaign
Overcoming call reluctance
Building rapport quickly
What not to say!
To script or not to script
Gatekeepers – the 3-step process that works!
Opening the call - delivering value
Questions and conversation starters
Intercepting and handling objections
Closing naturally without sounding 'salesy'
“Since attending Simon’s telemarketing training course our qualified appointment rate has increased by over 400%! Simon’s courses are practical, fun and full of real world experience and advice”
George Hoar - Sales Manager, Bonasystems,
“Don't be scared of picking up the
phone, be scared of your
competitors doing it before you”
Author - Anon
READY TO TALK?
Call Simon on 01933 311980 or email firstname.lastname@example.org